Privacy Policy
Last Updated: January 2025
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Our Privacy Principles
Protection First
We use industry-standard security measures to protect your data
Transparency
We're clear about what data we collect and how we use it
Your Control
You have rights over your personal information
Table of Contents
1. Information We Collect
Information You Provide
- Account Information: Name, email address, phone number, password
- Profile Information: Photos, bio, preferences, interests
- Payment Information: Credit card details, billing address (processed securely by our payment partners)
- Child Information: Names, ages, interests of children (for booking activities)
- Communications: Messages, reviews, support inquiries
Information Collected Automatically
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, features used, time spent on platform
- Location Data: General location based on IP address (with your consent for precise location)
- Cookies: Small data files stored on your device for functionality and analytics
Information From Third Parties
- Social Media: If you connect social media accounts, we receive basic profile information
- Background Checks: For providers, we receive verification and background check results
- Analytics Partners: Aggregate data about platform performance and usage
2. How We Use Your Information
We use your information to:
- Provide Services: Process bookings, facilitate communications, manage your account
- Improve Platform: Analyze usage patterns, develop new features, enhance user experience
- Safety & Security: Verify identities, prevent fraud, conduct background checks
- Communications: Send booking confirmations, updates, promotional messages (with your consent)
- Legal Compliance: Comply with laws, respond to legal requests, enforce our terms
- Personalization: Recommend activities based on your interests and location
4. Data Security
We implement industry-standard security measures to protect your personal information:
- Encryption of data in transit and at rest
- Secure payment processing through PCI-compliant partners
- Regular security audits and vulnerability assessments
- Access controls limiting who can view your information
- Employee training on data privacy and security
While we strive to protect your information, no system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.
5. Your Privacy Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Opt-Out: Unsubscribe from marketing communications at any time
- Data Portability: Request your data in a machine-readable format
- Object: Object to certain types of processing
To exercise these rights, contact us at privacy@betterschool.com. We will respond within 30 days.
California Residents: You have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how we use it.
6. Children's Privacy
BetterSchool is designed for use by adults (18+). While our platform facilitates activities for children, we do not knowingly collect personal information directly from children under 13 without parental consent.
Parents and guardians may provide information about their children (such as names, ages, and interests) to book activities. This information is used solely to facilitate the booking and deliver the activity.
If you believe we have inadvertently collected information from a child under 13, please contact us immediately at privacy@betterschool.com.
8. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons.
We will notify you of material changes by:
- Posting the updated policy on the platform
- Updating the "Last Updated" date at the top of this page
- Sending you an email notification (for significant changes)
Your continued use of the platform after changes constitutes acceptance of the updated policy.
9. Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: privacy@betterschool.com
Mail: BetterSchool, Inc.
Attn: Privacy Team
123 Main Street, Suite 100
San Francisco, CA 94105
Phone: 1-800-BETTER-ED (1-800-238-8373)