Trust & Safety Center
Your child's safety is our top priority. Learn about the measures we take to create a safe, trusted community of educators and learners.
Our Commitment to Safety
At BetterSchool, we're committed to creating a safe environment where children can learn, explore, and grow. We've built comprehensive safety measures into every aspect of our platform.
Provider Verification
All providers undergo identity verification and background checks. We verify teaching credentials and ensure they meet our community standards.
Community Guidelines
Clear standards of behavior for everyone in our community. We don't tolerate harassment, discrimination, or any behavior that makes our platform unsafe.
24/7 Safety Support
Our Trust & Safety team is available around the clock to respond to concerns and take action when needed to keep our community safe.
Transparent Policies
Clear, accessible policies that explain how we handle safety issues, privacy, and data protection. No hidden terms or confusing language.
Background Checks & Verification
Every provider on BetterSchool must pass our verification process before they can host activities:
- Identity Verification: Government-issued ID verification for all providers
- Background Checks: Criminal background screening for anyone working with minors
- Credential Verification: Validation of teaching licenses, certifications, and qualifications
- Business Verification: Confirmation of legitimate business operations and insurance
Safety Guidelines for Parents
We empower parents with tools and information to make informed decisions:
- • Read Reviews:Check verified reviews from other parents before booking
- • Message Providers:Ask questions about safety protocols, ratios, and qualifications
- • Check Credentials:Look for verified badges and review provider profiles thoroughly
- • Trust Your Instincts:If something doesn't feel right, don't hesitate to report it
How to Report a Concern
If you experience or witness anything that violates our Community Guidelines or makes you feel unsafe, please report it immediately.
Report During an Event:
Use the "Report a Concern" button on the event page
Report a Provider or Event:
Click "Report" on any profile or event listing
Contact Trust & Safety Team:
Email: safety@betterschool.com | Phone: 1-800-SAFE-KIDS
Emergency Situations:
Always call 911 first in any emergency